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Why is my internet not working?

internet not working

Problems with your software or hardware can cause trouble with your internet connection. Here are some tips for you that should get you back online:

Check your hardware:

Here are the top three reasons why your hardware might be the cause for a failed internet connection:

  1. Loose cables:
    Check if cables on computer or router are loose.
  2. LED status indicators:
    The lights on your router aren’t flashing? Disconnect your router and plug it in again after a few minutes.
  3. Broken router:
    If the lights aren’t coming on again, your router might have overheated or the cause might be a failed power adapter or a faulty power strip. You can contact your provider about a replacement of your old router. Most providers offer this service for free.

Check your software:

If your hardware looks okay but your internet connection is still not working, you can check the software side of things next:

  1. Ping test
    To see if your computer can connect to the online world, you can try a ping test. By performing a ping test, you send data packets to a website. If you’re able to get a connection to the World Wide Web, you’ll see how long it took for the pinged site to receive your data packets in milliseconds. In Windows 10, you can do this by opening the command prompt (type ‘cmd’ in the search box) and typing ‘ping’ followed by a URL. On a Mac, you can type ‘ping’ followed by a URL in the Terminal (Applications – Utilities).
    Perform the test with a few different URLs to be sure you can’t get a broadband connection.
  2. Firewall Malfunctions
    Windows Firewall and a third-party product may sometimes clash and cause the problem. This often happens after an upgrade or the first time you install another antivirus software. Instead of blocking only unwanted traffic, the firewall also blocks your usual internet activities. Check your firewall and antivirus software settings if any of the two keep you from connecting to the internet.
  3. Viruses
    Viruses can interfere with your devices and block your computer’s network from working properly. Scan your PC for malware, remove it and restart your computer.
  4. Broadband provider
    If you checked the above and you still find yourself unable to connect to the internet, check your provider’s social media or Google to see if they’re experiencing an outage. If you suspect that it’s only you who’s having trouble, you should contact your provider for support.

Are you constantly experiencing connection failures or slow internet speeds with your current provider? Take our speed test or check out our free online comparison service and switch today!

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